merdekawin Privacy Policy

This page describes what data we collect when you use merdekawin and how we keep that data protected. We are transparent about our practices and the legal basis for processing your information. Our commitment is to safeguard your account details, payment information, and gaming activity across all supported regions.

We operate merdekawin as a regulated online entertainment platform in jurisdictions where applicable law permits. When you register with us, deposit funds via DANA, e-wallet, mobile banking, or your bank, or engage in slot games and live-dealer tables, we collect certain personal and transactional data. This policy explains what we do with that information and what rights you have.

Our servers process your data to deliver account management, verify your identity for anti-money-laundering compliance, settle transactions, and improve service quality. If you have questions about how we handle your information, contact our support team—we respond within 4 business hours during business days.

Data We Collect on merdekawin

We collect your full name, email address, date of birth, and government-issued identity document number during account registration. To comply with anti-money-laundering rules in Jakarta, Surabaya, and other supported cities, we also collect your residential address and proof of residence. We store this information in encrypted form on servers hosted in secure data centres.

When you deposit or withdraw funds, we collect transaction records: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and transaction status. We retain these records for six years as required by Indonesian financial regulations.

How We Use Your Data

We use your personal data to process your account registration, verify your identity, process deposits and withdrawals, detect fraud, and comply with regional regulatory obligations. We do not sell your data to third parties. We may share limited information with payment processors and anti-fraud vendors to secure your transactions.

We also collect non-personal activity data—such as which slot games you played (Aviator, Sweet Bonanza, Gates of Olympus), tournament participation, and session duration—to understand platform usage and improve our services. This data is anonymised and does not identify you individually.

Processors: We engage third-party payment processors and identity-verification vendors to operate merdekawin. These vendors process your data only as instructed by us and are bound by confidentiality agreements.

Cookies and Tracking

We use cookies to keep you logged into merdekawin and to remember your language and display preferences. Session cookies expire when you close your browser. We do not use cookies to track your activity outside merdekawin. You may disable cookies in your browser settings, though this may affect account access.

Your Rights on merdekawin

You have the right to request a copy of all personal data we hold about you. You may also request correction of inaccurate information or deletion of your account and associated data, subject to regulatory retention requirements. To exercise these rights, submit a request via our support form and include your account email address. We respond within 10 business days.

Data retention: We retain account data for the duration of your relationship with merdekawin. After account closure, we keep payment and KYC records for six years per financial compliance rules.

Our Commitments and Contact

We encrypt all data in transit and at rest using industry-standard protocols. Our platform undergoes regular security audits. We limit access to your data to staff who need it for account management, payment processing, or regulatory compliance. We have no access to your payment credentials—payment processors handle that information directly.

If you notice unauthorised account access or suspect a data breach, contact our support team immediately. We investigate suspected breaches within 2 business days and notify affected users if legally required. Our privacy practices may change; we update this policy with notice and post changes here.

Questions about how we handle your data on merdekawin? Reach our multilingual support team by email or live chat during business hours. We operate across supported jurisdictions where local law permits and comply with applicable privacy regulations in each region.

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